FAQs

How do I book?

Send us an email: info@lollipup.co.uk or give us a call on: 07825 870 870

How do I pay?

We accept cash, cheques, postal orders, paypal and bank transfers.
Discounted rates for bulk buys and loyalty rewards- please see our facebook page for promotions.

What happens in an emergency?

Before you leave, your Lollipups will go through the checklist with you – please fill in emergency numbers for vet / plumber / electrician / burglar alarm (+ codes etc.) and family / friend’s contact details. Whatever the emergency the Lollipups will deal with it quickly and professionally and let you or the emergency contact know ASAP.

What if I am delayed on my return?

Please try to inform us as soon as possible so that we can arrange to pop back or take your dog on the next assignment or extend the walk time.

What if I need someone urgently?

We can usually find someone even at very short notice. Call us now on 07825870870.

What security measures do you take?

Lollipups keeps all business data secure on a password firewall protected database. All paperwork is locked in a safe.

House Keys are never labelled with your address/name, we use customer numbers. Keys are always kept in the safe when not in use.

When house/ pet sitting, we never arrive at your property with our logo/ branding on our vehicles as this advertises that you are away.

What if I have other questions?

Please ring us on 07825870870 and we’ll be happy to answer them or use our contact us form.